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HOME


Monday, January 14, 2008


You're Talkin' A Lot, But You're Not Sayin' Anything

Oh, I guess the one bit of minor news from last week was that I lost my cell phone Thursday evening/Friday morning, somewhere between the aforementioned SLOG meetup and work, when I discovered a dangling piece of the phone holster still attached to the belt clip hooked to my haversack sans the cell phone itself. Realizing that it could be literally anywhere between those points, attempting to recover it seemed ludicrious, although I did make a call to it, just in case anyone had found it and picked it up; no luck.

So, I had to get a new phone. Now, my inner geek has been pining away, like a Norwegian Blue for the fjords, for the new-fangled Moto Q from Motorola, a nifty, all-in-one PDA/phone device (similar to a Blackberry) that would allow me to also (mostly) dispense with my 5+ year-old Palm Zire. The only problem? My wireless service account wasn't due to roll-over until April, meaning I wasn't eligble for a phone upgrade until then. I could get another phone similar to what I already had, but then I'd be locked into another two-year contract.

What to do? I called my account provider, and a very nice customer service rep was able to reset the date of my service contract, so that I could upgrade without penalty. But, naturally there was a complication. The phone I wanted was available, but for some reason the additional $150 rebate offered on the web site wasn't if I ordered through her. However, through some back-door wheeling-and-dealing, she was able to put me in touch with their web site CS Dept., who was able to sell me the phone with the rebate intact.

So, I now have a brand-spanking new, top-of-the-line Moto Q9 winging its way to me, courtesy of FedEx, and some very helpful reps at AT&T Wireless.

Sometimes, customer service IS your friend!

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Posted byCOMTE on 11:21 AM


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