You Can Tell It To The Telephone (Tell The Truth)
The new cell phone arrived on my doorstep yesterday afternoon, so I went down to the local proprietary brand telephone store after work to get it activated, and to add data service to my account.
The kids at the store (and I DO mean "kids" - I don't think a single one of them was over the age of 30) were very helpful, but unfortunately, completely incompetent. After waiting around for half an hour while KidA tried to access my account online, and KidB tried to help her find the service plan I wanted, and KidC looked on giving various unhelpful suggestions, while KidD searched through drawers and cupboards to see if they still had any blue tooth stereo headsets in-stock (which, of course, they didn't), they finally told me, "Okay, everything should be working. Just turn the phone off for about 20 minutes, then turn it back on." I purchased a mini-SD chip from KidD (which, not surprisingly, had been price-stamped $20 below what the computer said it should sell for - and for which he gave it to me at the deeply discounted price anyway), and headed out to my meeting.
After the meeting was over, I decided to test the phone; no signal. I went home, got online and tried to change some settings on my service account, none of which seemed to help either. After that, all that I could really do was to turn it off, plug it into the charger, and hope for the best in the morning.
As of this a.m. still no signal. When I got to work I called the toll-free activation hotline number I'd been given by the nice CS lady I'd spoken with last week, and after more than an hour of fiddling, the rep was finally able to: A.) update the phone type that was listed on my online account; B.) cancel the incompatible data plan that the kids at the store had incorrectly enrolled me in last night; C.) re-enroll me in the correct data plan; D.) activate the phone; E.) send a test call to ensure it was working; and F.) verify that the data account was working correctly.
Once again, Customer Service to the rescue.
So, I now have access to both my work and home email accounts, I've downloaded my MS Outlook contacts & calendar from my work computer, briefly browsed the Interwebs, checked my voice-mail, and received two product solicitation text-messages from my service provider. Presumably, I can also listen to music (some of which I'll download this evening), watch videos, take and upload photos, and who knows what-all else. And I can conceivably do all this anywhere in the world I can pick up a signal.
Welcome to the future.
Labels: customer service, Phones
on 1:08 PM