RoCkInG The Boat!

The Blog That Feels Lonelier Than A Parking Lot When The Last Car Pulls Away

10 Years At Sea On The World Wide Web!

a boat




My Space


Locations of visitors to this page
Visitor Locations

Add to Technorati Favorites

Mike Daisey
Gallivanting Monkey
Flaming Banjo
Some Guy Named Paul
Yellow Dog
The Rachiest One
Moe Is Their Leader

Metroblogging Seattle
The SunBreak
This Modern World
Warren Ellis Rages
Paul Mullin Rants

AFTRA National
AFTRA Seattle
Actors Equity
Theatre Puget Sound
Seattle Actor
Annex Theatre
Center For Wooden Boats
NW Film Forum
Comfort Music
Aisle Say

Caution Zero Network
The Half Brothers
Harvey Danger
Purty Mouth
Hands Of Kali

The Great Rambini
Got Beets?
The Baying Hound
Giraffes & Elephants
Dr. Peoni
The Beige One
Condiment Grrl
Ghetto Hipster
Don't Worry Be Hambly
Bookkisser (Molly II)


(Google Calendar)


November 2002

December 2002

January 2003

February 2003

March 2003

April 2003

May 2003

June 2003

July 2003

August 2003

September 2003

October 2003

November 2003

December 2003

January 2004

February 2004

March 2004

April 2004

May 2004

June 2004

July 2004

August 2004

September 2004

October 2004

November 2004

December 2004

January 2005

February 2005

March 2005

April 2005

May 2005

June 2005

July 2005

August 2005

September 2005

October 2005

November 2005

December 2005

January 2006

February 2006

March 2006

April 2006

May 2006

June 2006

July 2006

August 2006

September 2006

October 2006

November 2006

December 2006

January 2007

February 2007

March 2007

April 2007

May 2007

June 2007

July 2007

August 2007

September 2007

October 2007

November 2007

December 2007

January 2008

February 2008

March 2008

April 2008

May 2008

June 2008

July 2008

August 2008

September 2008

October 2008

November 2008

December 2008

January 2009

February 2009

March 2009

April 2009

May 2009

June 2009

July 2009

August 2009

September 2009

October 2009

November 2009

December 2009

January 2010

February 2010

March 2010

April 2010

May 2010

June 2010

August 2010

September 2010

October 2010

October 2012


Wednesday, October 24, 2007

This Conversation Can Serve No Useful Purpose Any Longer. Goodbye, Dave.

Sometimes you have to marvel at the willful obtuseness of the corporate mind-set. I spent nearly an hour on the phone today with four different customer service reps, trying to figure out why an online payment made with my bank card was continually being blocked.

Basically it all boils down to the fact that VISA, in its infinite wisdom has decided that an effective anti-fraud security measure is to simply randomly reject certain transactions. According to the Online Banking Security Specialist (CS rep #4), there's been a lot of credit card fraud lately, and so VISA has beefed up its security system to red-flag "unusual transactions"; in this case an online purchase made on my ATM card to a foreign vendor (I was making a renewal payment to the French company that administers my Domain Name Server account.) However, she also admitted (somewhat reluctantly from the sounds of it - but I kept pressing her) there's really no concrete set of parameters that actually invoke a security block; it's all completely random. Also, there's no way for me, as the card holder to have the block removed.

Okay, I don't do a lot of business with foreign companies, so I can see how some computerized security countermeasures application might think that suspicious. Also, I just had the card replaced after foolishing leaving my previous card sticking out of the slot of an ATM a couple of weeks ago, so there's that as well. But, one would THINK there would be some option in the procedure to allow for a manual override of the block. But no, the only way to work around the security measure would be for me to call the company in Paris, put them on the line with someone at VISA, who would THEN give them a manual authorization code, which would allow the transaction to go through; I can't do it from my end, even though it's my card, and I'm the one making the purchase.

But, here's the really frustrating part about this: at the same time I was informed - for the 4th time - that there's no way for me to override the security restriction, I was also informed that the process was so random that if I waited for 24 hours or so, there was a very good chance I could get a subsequent transaction to go through with no problem.

So, the so-called "security protocol" turns out to be a completely arbitrary action taken by a compuer running on software that instructs it to randomly allow some transactions to pass through it, while at the same time denying other transactions for literally no valid reason whatsoever.

Now, there's really no point in blaming the machines, because of course they're just following the coding instructions supplied to them by an IT technician, at the behest of some middle manager who received a memo from a Second Vice President for Security Policies, or whomever it is that actually decides these things in the first place.

He's (and I will betray my gender by assuming it's a "he" - a reasonable assumption, given the general ratio of men-to-women in upper management positions, and the fact that most women have too much common-sense to make such a bone-headed decision in the first place) the one I'd really like to give an earful to right now.

But of course my chances of doing that are about as good as those of getting my DNS account renewed today.

UPDATE: Quite unsurprisingly, when I re-tried the transaction this evening using my other VISA card, it went through without a hitch. Evidentally, VISA must calculate there's less of a "security risk" that someone might try to commit fraud using a card with a $20,000 limit, than there is they would try to do so using a card tied to a checking account with only a couple of grand on-deposit.

Go figure.


Posted byCOMTE on 2:55 PM

0 Scurvy Dogs Have Gathered 'Round The Scuttle Butt

This page is powered by Blogger. Why isn't yours?